Frequently Asked Questions
General
We are located at 23 N.W. Front Street in Milford, Delaware 19963 (click here for map and directions). Our current store hours are 10AM to 6PM Wednesday, Thursday and Friday plus 10AM to 2PM on Saturday. If you can not visit us during these hours, please call us at 302-422-5470 and we will try to arrange a time to open the shop just for you!
We accept MasterCard and Visa through our secure online shopping cart. You may also choose to use a money order for orders placed by email or telephone.
There are two ways to place an order: (1) Order online using the shopping cart and pay with a credit card or (2) send us an email, specifying the items you would like to purchase and specifying another method of payment you will use, such as a money order.
· For online purchases: Just make your selections by using the shopping cart feature on the individual product description page. (These pages are found by clicking on the photos shown on the product listing pages.) Use Visa or MasterCard safely with our secure e-commerce technology.
· For email purchases: Simply email your order, including the product number of the items you wish to purchase, the number items of each type that you want, and the form of payment that you will use. We will send you a return email giving you the total amount and payment instructions.
· If you are uncomfortable placing an order over the Internet, please feel free to call us at 302-422-5470.
Note: Any order that is to be shipped outside the contiguous United States needs to be placed by email or telephone.
Yes! We use "secure socket layer" (SSL) software which is the best software available for secure e-commerce business. Your personal information, including your credit card number, is encrypted when being sent across the internet to our server. This means the letters and numbers you enter are scrambled, thus making it impossible for anyone to intercept your personal information. So please be assured your order is safe and secure when shopping on-line at this site.
Most orders are shipped by USPS Priority Mail for 2 to 3 day delivery in the contiguous United States. Large packages or packages over 5lbs may be shipped UPS or Fedex Ground. Please call 302-422-5470 for Express Shipping options.
Please note that we use recycled packaging wherever possible. This helps control our costs, as well as being ecologically sound.
Shipping and handling charges for products ordered from the LadyBug Shop and Turtle Treasures website to addresses within the contiguous United States are as follows, Orders $25 and under - $7.99, $25.01 - $50.00 - $10.99, $50.01-$100.00 - $11.99, $100.01-$200.00 - $12.99, all orders over $200.01 - $13.99.
For orders from outside the contiguous United States, our special shipping pricing or promotional codes do not apply. Email your order to us. Include in your email the product code, quantity of each item, your contact information, and the form of payment you would like to use for the purchase. We will send a return email with the estimated date of shipping and the total cost of shipping for the order.
Refused shipments will still be charged actual outbound shipping charges and any costs incurred for return shipment. Refused items, except with our express written authorization, are subject to a 20% restock charge.
Free In Store Pick Up - Place your order online, stop by the LadyBug Shop and pick up your ready to go order!
International orders are subject to rifling through the customs process, any items lost or damaged during this process will not be refunded or reshipped by LadyBug Shop. LadyBug Shop will not be held accountable for any International orders shipped and not received. International orders are subject to an additional fee by LadyBug Shop, which the customer will be informed of before the order is shipped. Fees by customs and other shipping companies are the customer's responsibility.
NOTE: All orders shipped outside of the contiguous United States will be notified by email the total cost of shipping before the order is shipped.
Most orders are processed the next business day and shipped within 24 hours. However we cannot guarantee delivery dates due to any varying transit times. Some artwork and handicraft items may take longer to produce and ship. If so, we will notify you when you place your order.
If you want to have you order filled immediately and shipped for earlier arrival, please contact us by email or telephone at 302-422-5470.
If you feel that your order should have been received please contact us immediately. LadyBug Shop will not be responsible for orders shipped to the wrong address or undeliverable mail.
Yes. If you are not completely satisfied with your purchase, you may return an item for refund, exchange or replacement (if damaged from shipping) within 30 days of the shipment date. Shipping and handling charges are non-refundable. If you are not satisfied with an item, please notify us by email and we will reply with detailed instructions on how to return the item. All returns must be accompanied by the packing slip. When you return an item, please indicate the reason for the return and whether you want an exchange, refund or replacement. Opting for replacement of a returned item may have an additional shipping fee. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order with a credit card your refund will appear on your billing statement. If you paid by a money order your refund will be in the form of a check from the LadyBug Shop.
Personalized items may not be returned for any reason.
Please note that we do not allow any third party use of our customer's names without prior permission from the customer.
