Frequently Asked Questions

What payment methods do you accept?
 
We accept MasterCard and Visa through our on-line shopping cart. You may also choose to use a check or money order for orders placed by email or telephone.

How do I place an order?
 
There are two ways to place and order: (1) Order on-line using the shopping cart and pay with a credit card or (2) send us an email, specifying the items you would like to purchase and specifying another method of payment you will use, such as check or money order. 

·     For on-line purchases: Just make your selections by using the shopping cart feature on the individual product description page. (These pages are found by clicking on the photos shown on the product listing pages.) Use Visa or MasterCard safely with our secure e-commerce technology.

·     For email purchases: Simply email your order, including the product number of the items you wish to purchase, the number items of each type that you want, and the form of payment that you will use.  We will send you a return email giving you the total amount and payment instructions.

·     If you are uncomfortable placing an order over the Internet, please feel free to call us at 302-422-5470.

Note: Any order that is to be shipped outside the contiguous United States needs to be placed by email.

Is it safe to use my credit card on your site?
 
Yes! We use "secure socket layer" (SSL) software which is the best software available for secure e-commerce business. Your personal information, including your credit card number, is encrypted when being sent across the internet to our server. This means the letters and numbers you enter are scrambled, thus making it impossible for anyone to intercept your personal information. So please be assured your order is safe and secure when shopping on-line at this site.

How will my order be shipped?

All orders are shipped by USPS Priority Mail for 2 to 3 day delivery in the continental United States.

Please note that we use recycled packaging wherever possible. This helps control our costs, as well as being ecologically sound.

What do you charge for shipping and handling?
 
Shipping and handling charges for products ordered from the LadyBug Shop website to addresses within the contiguous United States are $8.50 regardless of the size of your order.

For email orders from outside the contiguous United States, our special shipping pricing does not apply.  Include in your email the product code, quantity of each item, your contact information, and the form of payment you would like to use for the purchase. We will send a return email with the estimated date of shipping and the total of the order.

NOTE: All orders shipped outside of the contiguous United States will be notified by email the total cost of shipping before the order is shipped.

Refused shipments will still be charged actual outbound shipping charges and any costs incurred for return shipment. Refused items, except with our express written authorization, are subject to a 20% restock charge.

How long will it take before I receive my order?
 
Most orders are shipped within 24 hours.  However we cannot guarantee delivery dates due to any varying transit times.  Some artwork and handicraft items may take longer to produce and ship. If so, we will notify you when you place your order.

If you want to have you order filled immediately and shipped for earlier arrival, please contact us by email or telephone.

Can I return items for exchange, replacement or refund?
 
Yes. If you are not completely satisfied with your purchase, you may return an item for refund, exchange or replacement (if damaged from shipping) within 30 days of the shipment date. Shipping and handling charges are non-refundable. If you are not satisfied with an item, please notify us by email and we will reply with detailed instructions on how to return the item. All returns must be accompanied by the packing slip. When you return an item, please indicate the reason for the return and whether you want an exchange, refund or replacement. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order with a credit card your refund will appear on your billing statement. If you paid by check or money order your refund will be in the form of a check from the LadyBug Shop.

Personalized items may not be returned for any reason.

If you would like to visit or contact the LadyBug Shop:

Please note that we do not allow any third party use of our customer's names without prior permission from the customer.